Jiabet Privacy Policy

1. Introduction

Jiabet is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy clearly explains what data Jiabet collects, why it is collected, how it is stored, and when it is used.

By accessing jiabet.xyz or the Jiabet mobile app, or by creating an account, you agree to this privacy policy. We believe transparency around data builds trust with our members, so this policy is written in plain language so every member can easily understand it.

Jiabet never collects your data without your consent and never retains information beyond what is necessary. If you have any questions, our support team is always ready to help.

2. What Information We Collect

Jiabet collects three types of data — information you provide during registration, data collected automatically while you use the platform, and information required for identity verification.

Registration & Account Information

• Full name, date of birth, and nationality.
• Mobile number and email address.
• User-chosen username and password (encrypted).
• National ID or passport number (for KYC verification).

Transaction & Financial Information

• Mobile banking number (Mobile Banking, Nagad, Rocket).
• Deposit and withdrawal amounts and dates.
• Transaction reference numbers and status.

Device & Technical Information

• IP address and geographic location (up to city/country level).
• Device type, operating system, and browser.
• Login times and session-related data on the platform.
• Gaming activity and betting history.

3. How We Use Your Information

Jiabet uses collected data only for specific, legitimate purposes. The key purposes are detailed below:

• Account Management: To create and maintain your account and send you necessary updates.
• Transaction Processing: To process deposit verification and complete withdrawal requests.
• Customer Support: To assist with your complaints, questions, or any issues you need resolved.
• Security Assurance: To detect fraudulent activity, multi-account usage, or suspicious transactions.
• Relevant Promotions: To inform you about bonuses and offers based on your gaming preferences.
• Responsible Gaming: To identify signs of gaming addiction and provide members with appropriate support.
• Legal Obligations: To comply with directives from relevant regulatory authorities.

4. Information Sharing & Disclosure

Jiabet does not generally share your personal data with any third parties. However, data may be shared in the limited circumstances below:

• Payment Processors: To process transactions, necessary information is shared with approved mobile banking partners such as Mobile Banking, Nagad, or Rocket.
• Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Technology Service Providers: Trusted technology partners engaged to operate the platform, all of whom adhere to strict confidentiality agreements.
• Fraud Prevention: Limited data sharing with industry-recognized security agencies for the detection of organized fraud.

5. Cookie Policy

Jiabet uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser or on your device.

Cookies We Use

• Essential Cookies: Essential for login sessions and security. The platform cannot function without these.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: To understand which sections of the platform are most used. No personal data is linked.
• Security Cookies: To detect suspicious login activity and fraudulent behavior.

You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

6. Data Security Measures

Jiabet uses industry-standard technology and processes to protect your data. The core components of our security framework include:

• 256-bit TLS/SSL encryption on all communications.
• Passwords are stored using bcrypt hashing — even our staff cannot view your password.
• Two-Factor Authentication (2FA) is supported.
• Automatic account lock upon suspicious login attempts.
• Regular security audits and vulnerability assessments are conducted.
• Data access is restricted to authorized personnel only.

7. Your Data Rights

Jiabet believes every member should have full control over their own data. You may exercise the following rights:

To exercise any of these rights, contact our support team. We typically process requests within 30 days. Note that certain data may need to be retained for a specified period due to legal obligations.

8. Data Retention Period

Jiabet does not retain data longer than necessary. The retention periods for each data type are listed below:

9. Protection of Minors

Jiabet strictly prohibits registration and gaming by anyone under the age of 18. We believe protecting minors is a social responsibility.

• Age verification is mandatory at the time of registration.
• If there is any doubt, age is re-verified through KYC.
• If an account belonging to a minor is identified, it is immediately closed and all associated data is deleted.
• Parents or guardians may request the closure of a minor's account.

10. Changes to the Privacy Policy

Jiabet may update this privacy policy from time to time. When changes are made, we take the following steps:

• Members will be notified by email or platform notification at least 7 days before any significant changes take effect.
• The date of the most recent update will always be displayed at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the Privacy Policy are available upon request.

11. Contact

For any questions, complaints, or data requests regarding this privacy policy, please get in touch with us. Our data protection team is available 7 days a week to assist you.

• Email: [email protected]
• Response time: typically within 24-48 hours.
• Language: You may contact us in either Bengali or English.